Why choose SAP customer experience?
SAP CX counts more than 5 million users worldwide. This cloud-based package covers all aspects of business management to offer a 360° view of its clients with the best customer experience.
SAP Commerce cloud
This sales solution, historically called SAP Hybris, offers omni-channel marketing and sales experiences. It allows users to interact with their clients over all channels and to customise the entire customer journey.
SAP Commerce Cloud includes:
The Core functions: a secure omni-channel solution to address all the touchpoints and the search, advanced navigation and customisable functions.
- Product Content Management: a repository of customised content allows users to manage large quantities of product items simultaneously
- A centralised Order Management System with real-time visibility of stocks in the various points of sale
- Ultra-flexible price and promotions management • WYSIWYG-style CMS solutions
- Storefront accelerators to quickly breathe life into your projects
- It also includes easy integration with other components of the package such as SAP Marketing Cloud.
SAP Sales cloud
SAP Sales Cloud offers 360° visibility to sellers to improve their customer knowledge, sales engagement and loyalty. The main features:
- A dashboard with KPIs to verify sales performance
- A unified view of each client
- Management of configurations, prices and quotes (CPQ)
- A predictive analysis tool and recommendations to take the best decisions and boost sales
- Mobile access to improve sales execution and productivity on the field
SAP Marketing cloud
Improve the effectiveness of your marketing with SAP Marketing Cloud and boost your growth.
The benefits this solution offers:
- Collaboratively manage and schedule all your B2C and B2B marketing campaigns and activities
- Get the most value out of your client data and offer personalised experiences
- Anticipate your customers’ behaviour with deep, unified knowledge throughout the company
- Reinforce your customers’ trust with permission-based marketing
- Analyse the ROI of your marketing operations and improve decision-making with real-time business intelligence