A company’s brand image has become inseparable from its digital presence. Users are now highly demanding regarding the smoothness of navigation and interaction with digital systems.
This factor is greatly affected by a website’s technical performance: interruptions to the availability of your website or long loading times are highly damaging in terms of conversion, brand image and even your search engine ranking.
It is therefore essential to closely monitor your website and three areas in particular: technical (correct, anticipate problems and improve efficiency), experience (detect and analyse user issues) and business (monitor your business KPIs).
Our value propositionAll our Experience Platforms services
Assistance with continuous improvement
Our experts help you continuously monitor and analyse the performance of your website, by implementing monitoring tools and providing assistance with continuous improvement.
Our objective: align IT and business teams via a shared platform and KPIs.
An operational and business vision
We help our clients with four levels of application performance monitoring: responsive performance (easily identify errors, rationalise sticking points and maintain functioning of the application), proactive performance (setting up of automatic scripts and alerts), customer experience (compare, analyse and prioritise from a user perspective) and digital business (give business teams access to relevant data and connect application metrics to business KPIs).
Our approach is part of an iterative continuous improvement process. We produce quarterly reports and identify the best avenues of improvement. We also offer options for setup assistance, training, dashboard deployment and more.