Outsourced service centers
Are you looking for digital experts to create an innovative and industrialized system that will help you effectively carry out your digital strategy?
- 2003 FIRST CENTER OPENED
- 650 TALENTED INDIVIDUALS
- 500 CERTIFICATIONS
A strong demand for service quality
We manage service quality using KPIs, with total transparency towards our clients: velocity, fault rate, anomaly correction time, DevOps maturity, etc.
For one of France’s biggest energy industry players, we deployed a service center with delivery quality monitored and measured using 54 KPIs, enabling us to meet deadlines, maintain skills and ensure deliverable quality, among other things.
A global and integrated system
The service center works in synergy with a team that is in direct contact with the client. This team includes a Project division, in charge of managing the system, and a Consulting division (strategy, SEO/SEA, UX/UI, etc.)