Outsourced service centers
Are you seeking for digital specialists to assist you develop an inventive and industrialized system to help you carry out your digital plan effectively?
- 2003 FIRST CENTER OPENED
- 650 TALENTED INDIVIDUALS
- 500 CERTIFICATIONS
A strong demand for service quality
We use KPIs to maintain service quality, and we are completely transparent with our clients about them: velocity, fault rate, anomaly correction time, DevOps maturity, and so on.
We set up a service center for one of France's largest energy companies, with delivery quality monitored and measured using 54 KPIs. This allowed us to fulfill deadlines, maintain skills, and ensure deliverable quality, among other things.
A system that is both global and integrated
The support center collaborates with a staff that is in constant contact with the customer. A Project division is in charge of operating the system, while a Consulting division is in charge of strategy, SEO/SEA, UX/UI, and so on.