Our role is to ensure optimal service quality for the deployment of your digital solutions, whether it’s an e-commerce solution, experience platform, specific development or testing. We industrialize your projects based on an omnichannel approach and put innovation at the core of our considerations.
A strong focus on service quality
We manage service quality using KPIs, with total transparency towards our clients: speed, fault rate, anomaly correction time, DevOps maturity, etc. For one of France’s biggest energy industry players, we deployed a service center with delivery quality monitored and measured using 54 KPIs, enabling us to meet deadlines, maintain skills and ensure deliverable quality, among other things.
A global and integrated system
The service center works in synergy with a team that is in direct contact with the client. This team includes a Project division, in charge of managing the system, and a Consulting division (strategy, SEO/SEA, UX/UI, etc.). This way you – as our client – never lose touch with what is happening.