A new e-commerce website of spare parts with renewed design and ergonomics

As part of its customer satisfaction improvement strategy, and to give new impetus to online sales of spare parts, Airbus Helicopters wanted to rethink its global e-commerce platform. The aim of this new portal is to:

+            Enhance the image of Airbus Helicopters through latest design trends proposed by WAX Interactive,

+            Improve customer satisfaction by implementing features with short response times and more intuitive ergonomics,

+            Increase site usage and sales of spare parts,

+            Create a scalable technological base, capable of accommodating future features,

+            Offer new services such as Helicopter kits.

The system now fully meets the expectations of the manufacturer: it meets its sales targets and produces a growing customer satisfaction rate through a fast, seamless solution. Airbus Helicopters observes the placing of an order every 7 minutes.



All the commitments have been respected by SQLI, which has delivered the high level expertise and e-commerce support we needed. We were able to confidently move forward together to deliver the project. I have full confidence in SQLI which I consider as a real partner that will continue to accompany us in our future projects, such as the online sales of Helicopter Kits


Matthieu Congy, Customer Portal Domain Leader of Airbus Helicopters

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