STATE OF GENEVA
My friend the chatbot: a robot that gives election results
The goal of the State of Geneva and its Geneva Lab is to provide high-quality technology services to Geneva residents.
As Christopher Larraz, Digital Technology & Innovation Advisor, and Gilles Barthelet, Cross-Disciplinary Solutions & e-Services Programme Manager, both know, chatbots had already permeated our lives by 2017.
So, with the help of Olivier Leclère, the State of Geneva's Information Organization Advisor, they investigated the problem and began testing with a Chatbot designed specifically to provide election results on April 15 and May 6, 2018.
Let's take a closer look at this experiment, which was carried out in collaboration with SQLI, Oracle, and Telon and was fairly conclusive.
SQLI's teams designed a Node JS API to extract, handle, and deliver data, as well as a connector to connect the State of Geneva's backend and API. Oracle Europe's Chatbot development engineers aided SQLI.
Constructing and practicing conversations was also a problem. To put it another way, knowing exactly what response to offer when a question is posed.
The development of NLP was then aided by the creation of a standard language that citizens would be likely to employ (Natural Language Processing).