[Ebook] The "new normal" : rethinking the Customer Experience with unified commerce

Nearly two years on from the outbreak of the pandemic, a new age has been taking shape: the “new normal”.

Pre-pandemic habits, at work, in the economy, and in society as a whole, are being transformed, making it essential for both brands and consumers to adapt to change.

Oracle and SQLI have joined forces to produce this ebook, which sheds light on the observed impact on brands and consumers, and offers five tips to prepare for the recovery and build sustainable performance in this new age.

Chapter list

Page 3 - Introduction

Page 4 - Gauging the situation: facts and figures

Page 12 - So what?

Page 13 - Five key tips to boost growth in this "new normal"

Page 19 - Conclusion

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