Knocks identifies as a technology leader with a drive for modernisation and research. In order to stay in the leading position, digital transformations had to move forward. An important step was to establish both better product data management and maintenance processes.
Until now, product data was held in various data silos. This meant that many processes had to be done manually. All of this not only led to a high error rate, but also to an enormous expenditure of time for the employees.
In the area of print media, such as the creation of data sheets, the staff had to generate them manually in a very time-consuming manner. This in turn meant that they were often out of date. The product finder on the website is highly useful for Knocks' customers. Previously, this could only be kept up to date with a great deal of manual effort. Knocks was therefore looking for a solution for product information and images to manage them centrally and make them available at the right time, in the right place and in the right quality.
The product portfolio includes a standard selection of 6,500 products, which are offered to customers in 20,000 variants. This must be comprehensible, and - more importantly - accessible to employees, partners and customers in 35 countries around the world. Until now, this has not been done automatically and therefore took a lot of time.
How we proceeded
- Organisational- and process consulting
- Realignment of the Knocks product data model
- Data migration
- Derivation of requirements and operative implementation with Implementation of the Contentserv PIM system
- Training on the Job
- Continuous improvement
- Best Practice Approach