In 2017 SGS consequently decided to migrate its ageing SharePoint 2007 to an Intranet portal based on Office 365. There were many challenges with the project.
"First of all, we had to understand everyone's expectations, needs and constraints. So we surveyed the categories of staff-types that we had identified: Road workers, Back office staff, Sales staff, Inspectors, Assistants and Management, amongst others.
Despite the diversity of jobs within SGS, the challenge for everyone was to be able to view their favourite applications, their e-mails not dealt with, their last contacts called, or even the last documents opened; and everything accessible on any device. This Intranet should reflect its slogan: "Anywhere, anytime, any device".
We wanted the SGS Intranet to be an essential repository, updated daily and a catalyst for dialogue," explains Vincent Ballini.
Customising the content was also one of the major focuses of this project. Indeed, the 95,000 staff are spread across the globe, from Finland to Mexico, by way of Angola, and all have specific needs.
"Let's take an example. We wanted the HR Manager based in Colombia to see news linked to human resources in their country displayed on their Intranet portal. This exclusive content aims to enrich and add depth to the information and supplement the news linked to blog posts, press articles or even new SGS Global acquisitions," says Vincent Ballini.