A better shopping experience
With the original platform hosted on a separate server, upscale costs were high and it was very inflexible.
With the new platform, the business has seen a huge cost improvement, while having one point of contact for support helping to streamline their workload.
Nort added: “The stability of our system is much better, as is the ability to manage peaks. Before the upgrade, our platform would occasionally go down and it would take a long time to get back up and running.
“We’ve had pretty much no issues or downtime all year. Overall, we’ve been really happy with the support as queries get dealt with much quicker.
“The page load times have definitely improved. One of our main landing pages used to take up to four and a half seconds to load, now it’s down to less than half a second. This is similar for most of our major pages.
“We can’t discuss improvements around sales or conversions right now, as the last few years haven’t been particularly straightforward in order to evaluate and compare. The same can be said for many retailers.
“However, all in all, we are really happy with the implementation.”