Job offer
eCommerce Operations Lead
Barcelona, España
About SQLI
SQLI Group is a digital agency, with 30 years leading the implementation and management of digital devices for a reinvented user experience. We are over 2500 talents in more than 13 countries and 3 continents. We are a human touch company & key partner of the largest international companies with global projects.
We #Perceive #Challenge #Deliver #Inspire
The Job
We are looking for an eCommerce Operations Leader who will play a crucial role in driving the operational success of the e-commerce business by optimizing the processes, enhancing the customer experience, leveraging technology, analyzing data, leading teams, and ensuring compliance and risk management. He/She will be responsible for supporting the eCommerce team to deliver the requested digital solutions depending on the business strategy.
What is this all about?
- Translate the requests into business specs with support of the eCommerce project lead (mainly Salesforce/Demandware).
- Be briefed on upcoming promotions, product launches, program updates.
- Raise tickets to the Global IT teams through various ticketing systems.
- Guide the Global IT teams to develop & implement appropriate solutions in Staging and QA.
- Work on preliminary UAT (User Acceptance Test) to ensure proposed solution works as per business needs.
- Get final business approval in order to confirm go live.
- Support in case on incidence with projects that went live.
Your profile
Who are you?
- Bachelor's Degree in Business & eCommerce or similar topic.
- At least 3 years of experience working hands-on in Digital Projects.( Executive operations not management)
- Sound understanding of terms such as "ticketing systems" , "QA & testing", and "UAT" .
Skills & Behaviours
- You are fluent in English (C1/c2 Level)
- Good Project Management Skills
- Experience in Digital Marketing
- Familiar with Salesforce, Demandware, Drupal
- Good understanding of web and mobile technologies
- Ability to work under stressful situations
- Good interpersonal & communication skills
- Ability to work in a multi-cultural environment
- Language: Fluent English,
- French or German is a plus