eCommerce Operations Lead

SQLI Group is a digital agency, with 30 years leading the implementation and management of digital devices for a reinvented user experience. We are over 2500 talents in more than 13 countries and 3 continents. We are a human touch company & key partner of the largest international companies with global projects.

                                    We #Perceive #Challenge #Deliver #Inspire

We are looking for an eCommerce Operations Leader who will play a crucial role in driving the operational success of the e-commerce business by optimizing the processes, enhancing the customer experience, leveraging technology, analyzing data, leading teams, and ensuring compliance and risk management. He/She will be responsible for supporting the eCommerce team to deliver the requested digital solutions depending on the business strategy.

What is this all about?

• Translate the requests into business specs with support of the eCommerce project lead (mainly Salesforce/Demandware).
• Be briefed on upcoming promotions, product launches, program updates.
• Raise tickets to the Global IT teams through various ticketing systems.
• Guide the Global IT teams to develop & implement appropriate solutions in Staging and QA.
• Work on preliminary UAT (User Acceptance Test) to ensure proposed solution works as per business needs.
• Get final business approval in order to confirm go live.
•  Support in case on incidence with projects that went live.

Who are you?

• Bachelor's Degree in Business & eCommerce or similar topic.
• At least 3 years of experience working hands-on in Digital Projects.( Executive operations not management)
• Sound  understanding of terms such as "ticketing systems" , "QA & testing", and "UAT" .

Skills & Behaviours

•  You are fluent in English (C1/c2 Level)
• Good Project Management Skills
•  Experience in Digital Marketing
•  Familiar with Salesforce, Demandware, Drupal
• Good understanding of web and mobile technologies
• Ability to work under stressful situations
• Good interpersonal & communication skills
• Ability to work in a multi-cultural environment
• Language: Fluent English,
• French or German is a plus