Terms & Conditions 2025

Art. 1: General

a) These general terms and conditions apply to all orders and purchases of goods, services and assignments, as well as to every agreement concluded between the customer and SQLI Belgium NV. This concerns agreements with SQLI Belgium NV with registered office at 1831 Diegem, Lambroekstraat 5c, registered in the Crossroads Bank for Enterprises with number BE0477.813.387

b) The fact that the buyer has not received these general terms and conditions in his native language does not in any way release them from their application.

c) If one or more provisions of these terms and conditions should be declared invalid by a court decision, the other provisions of these general terms and conditions of sale will remain in full force and effect.

d) All our orders are governed by these payment and sales conditions. SQLI Belgium NV considers these conditions to be known and accepted by the co- contracting party. The general terms and conditions of a co-contracting party are not binding for SQLI Belgium NV, even if SQLI Belgium NV does not expressly contradict them, unless we have confirmed these general terms and conditions explicitly and in writing.

Art. 2: Proposals and orders

a) All our proposals and price lists are without obligation and are for information purposes only, so that they do not bind us in any way.

b) Every order and/or assignment placed by the customer binds the latter, but only binds SQLI Belgium NV after written confirmation thereof. Electronic orders from the customer must always be confirmed by SQLI Belgium NV in order to be binding.

c) SQLI Belgium NV reserves the right to adjust the sales prices at any time for the delivery of the goods and/or services in function of changes in cost prices or exchange rate fluctuations in foreign currencies; this right remains fully applicable even if the order confirmation of SQLI Belgium NV states a different sales price. In such case, the customer reserves the right to cancel the order at the new price within 3 days of notification.

d) SQLI Belgium NV cannot be held liable for failure to execute an order and/or provide a service as a result of force majeure. Are generally considered to be force majeure, all circumstances that prevent, reduce or delay the execution of the assignment by SQLI Belgium NV, or that cause an extraordinary aggravation of the obligations entered into by us and release SQLI Belgium NV from any liability and SQLI Belgium NV give the opportunity, as the case may be, to terminate the contract, to terminate the obligation.

Art. 3: Delivery

a) The goods and/or services are provided as stipulated in the quotation, order form or on the front of the invoice. The delivery times are only provided by way of information and are therefore not binding, unless expressly agreed between the parties.

b) Delay in execution can only lead to dissolution of the agreement if, after the normal or stipulated delivery period, SQLI Belgium NV has been given notice of default by registered letter and SQLI Belgium NV has not complied with this summons within one month. has fulfilled.

c) In the event of discontinuation of the delivery by companies that provide SQLI Belgium NV with goods and/or services, and this due to force majeure or other unforeseeable events, SQLI Belgium NV is released from the obligation to deliver for the duration of the malfunctions and in full extent of the effects as a result of these disturbances.

Art. 4: Assignments – property rights – retention of title

a) The client who commissions SQLI Belgium NV is assumed to be entitled to do so. He bears all responsibility towards third parties.

b) The customer declares to be aware that all rights with regard to intellectual property are retained by SQLI Belgium NV at all times. In this regard, the customer declares to be aware that in the event of an infringement, legal proceedings are possible on the basis of the legal provisions regarding the protection of intellectual property and unfair competition. Services provided remain the exclusive property of SQLI Belgium NV and it reserves the right to take them back at the expense of the customer, without any compensation being owed on the part of SQLI Belgium NV. In the event of alienation by the customer before payment has been made, the customer will be obliged to compensate SQLI Belgium NV, in which case the compensation is at least equal to the value of the delivered,

c) Notwithstanding the above provisions, it is agreed that S SQLI Belgium NV transfers all licenses related to the images used in the performance of the Services to the customer, under the conditions set out in these General Terms and Conditions and all accompanying documents. When it comes to Adobe Stock images, the applicable license terms are available at the following url: https://stock.adobe.com/be_en/license-terms 

Art. 5: Prices

a) Except for special contractual provisions, the price lists of SQLI Belgium NV are only provided as an indication and they do not bind SQLI Belgium NV in any way. As long as these have not been accepted by the contracting partner, our prices can be changed at any time, without prior notice.

b) All price offers from SQLI Belgium NV are communicated exclusive of VAT. All taxes, duties and costs due upon delivery or afterwards are borne by the buyer.

c) All prices are in Euro.

d) SQLI Belgium NV cannot be held liable for material (printing) errors that occur in our offers.

e) The goods and/or services are invoiced according to the terms of the rate in force at the time of conclusion of the contract.

f) The delivered goods and/or services remain the property of SQLI Belgium NV until full payment of the principal and the accessories, even if the delivered goods and/or services have been confirmed or incorporated by the buyer or by third parties.

Art. 6: Commitments

Intermediaries, representatives, appointees and employees of SQLI Belgium NV have no right to bind the company in any way whatsoever. Orders or assignments taken by them are only valid after written confirmation by a managing director or a person of SQLI Belgium NV who is authorized to do so. We reserve the right to refuse orders.

Art. 7: Complaints

a) In the event of damage, incompleteness, mistake or any other visible defect or non-conformity, the customer is obliged to refuse the goods and/or services or to accept them only under written reservation.

b) Any complaint regarding the delivered goods and/or services must be communicated by registered letter within five days of receipt, with reference to the invoice number or, failing this, the dispatch note. After the expiry of this period, the complaint will no longer be taken into account.

c) In the event of a dispute about the delivery, in the event of non-delivery, incomplete delivery, etc., the customer is entitled to request proof of delivery within 2 months of order confirmation. Once this term has expired, the effective delivery of the goods and/or services can no longer be questioned.

d) Any complaint regarding invoices must be communicated by registered letter within ten days of their receipt. Failing this, they will be considered accepted, without reservation.

e) A complaint can under no circumstances justify a suspension of payment.

Art. 8: Payment terms

a) Any order placed by the customer is irrevocable, regardless of whether or not an advance has been paid. The advance paid by the customer will be deducted from the order price.

b) Without prejudice to any other term in the invoice, all invoices are payable via bank transfer on the bank account of SQLI Belgium NV. In case of delay or lateness, if the invoice is still not paid within a delay of 20 days after the first reminder, an interest of 1% per month will be due by operation of law and without notice of default, as well as a fixed compensation equal to 10% of the invoice amount, without this compensation being less than 125.00 euros.

c) SQLI Belgium NV will charge each payment on the oldest outstanding invoice.

d) The non-payment on the due date of a single invoice, any request for payment deferral, even unofficial, or any other fact that shows the customer's inability to pay, will automatically make the balance due on all other invoices, even non-expired invoices. and immediately due and payable without notice of default. In addition, in these cases we reserve the right to suspend all deliveries / deliveries without notice of default.

e) In case of unilateral dissolution of the agreement by the customer, he will pay a fixed compensation of 50% of the total price. Without prejudice to the right for SQLI Belgium NV to claim additional compensation on the basis of the actual damage suffered.

Art. 9: Cancellation

a) Any cancellation of the order must be made in writing. It is only valid, subject to written acceptance by SQLI Belgium NV. In the event of cancellation, the customer owes a fixed compensation of 25% of the price of the order. This fee covers the fixed and variable costs and possible loss of profit. The customer agrees that this fee will be invoiced to him and that the general terms and conditions also apply to this invoicing.

b) The previous provision also applies in full in the event of partial cancellation.

Art. 10 : Personal data

The terms of the Service for the Protection of personal information are described at the following address: https://www.sqli.com/be-en/personal-data-protection-policy 

Information with regard to personal data for each project is described in the corresponding quotation.

Art. 11: Confidentiality

Each party acknowledges that the negotiation or performance of the contract may lead to it becoming aware of information specific to the other party. Each party therefore undertakes and strives that its personnel comply with an obligation not to disclose, directly or indirectly, any intelligence, information or documents to anyone (whether or not they have a confidentiality notice). collected during the performance of the contract. In addition, upon expiration or termination of the contract, each party must either ensure all documents communicated to the other party or assure the other party that this information is destroyed.

Art. 12: Liability

SQLI Belgium NV undertakes, with an obligation of means, to perform all the services assigned to it in accordance with the rules of the art and the practices of the profession.

It is the customer's responsibility to take all necessary precautions against the risk of loss or accident of the programs, data and/or files that he entrusts to SQLI Belgium NV in this context and to perform the necessary backups himself. feed. Under no circumstances will the customer be able to hold SQLI Belgium NV liable for any damage to the said programs, data or files.

SQLI Belgium NV is in no way liable for indirect or unforeseeable damage suffered by the customer.

By express agreement between the parties, any financial or commercial damage, loss of profit, loss of data, orders or customers, as well as any action against the customer by a third party, is considered indirect damage.

In any case, if the customer holds SQLI Belgium NV liable under the contract for the direct damage suffered by the customer, the customer's right to compensation, all causes together, would be limited to the amount owed by the customer to SQLI Belgium NV according to the contract, after deduction of the price related to the services already performed and invoiced by SQLI Belgium NV under the said contract and about which no duly justified dispute has been made by the customer.

Art. 13: Solidarity

If the invoice has been drawn up at the request of the client in the name of a third party, the client and the third party are jointly and severally liable for the execution of the payment and other obligations arising from the general and special sales conditions.

Art. 14: Term

The contracts have a standard term of 1 year. They are tacitly renewed annually for 1 year. Cancellation is possible annually by registered cancellation, at least 45 days before the due date.

Art. 15: Exclusive Jurisdiction – Applicable Law

a) In case of dispute of the contract, the courts of the judicial district of Antwerp have exclusive jurisdiction. Where appropriate, under the jurisdiction of the Justice of the Peace of the fifth canton in Antwerp.

b) Any dispute between the customer and SQLI Belgium NV is exclusively governed by Belgian law.