Vacancy – Operations Manager (London)

Role: Global Operations Manager
Salary: Competitive – Dependent on Experience
Type of Position: Full-Time / Freelance to Permanent


Redbox is a global e-commerce consultancy with clients globally and offices in London, Dubai, Sydney & Auckland.  A Gold Partner for Magento we provide creative, strategy, user experience & development services to our clients, creating leading customer experiences for global retailers.

Our business is booming and so is the team.  We are looking for exceptional people to join the team across our offices to help us to continue to deliver exceptional results.

At HQ in London we are looking for an experienced operations manager to join the team and help us run the show.  The role needs to provide the following:

* Business change owner across office collaboration

* Overall ownership and management of the  studio process

* Quality Assurance / Testing team management

* Traffic & Resource Management for the global team

* Release management across clients with DevOps team

* Team / Resource & Third-party management

* Support & QA Team Management (We have a dedicated Support & QA team)

* Timesheet ownership & review/approval process

* Day/day KPI/Timesheet & Business efficiency reporting

* Jira Experience & knowledge a real advantage (it runs our business!)

We need a team player that can drive maximum efficiency across the business and help us grow the business to the next levels.  If it sounds like you – get in touch!

We offer a great team to work with on some of the leading Magento Implementations in the market as well as:

* Generous Salary & Bonus Scheme

* 5 weeks Annual Leave as standard

* Health & Dental care as standard

* Opportunities for travel & remote working at our international office locations (Dubai, Mauritius)

* Childcare vouchers

* Cycle discount scheme

Candidates MUST have experience in:

* Agency environment – managing varied client/project demands and teams

* E-Commerce and/or Digital project experience

* Resource / Team / Conflict / Esculation management

* Agile project methodologies and principles.

Optional (preferred) skills/experience in:

* JIRA (and associated technologies

* Magento (or other e-commerce frameworks)

* Support/Helpdesk management



Please email us at if you’re up for the challenge