SAP CRM Specialist

We are SQLI!

Nice to meet you! We love new beginnings and so do our clients, which is why they rely on us for their digital transformation. Since the digital landscape is always changing, we're currently looking for a new member for our team!

Are you passionate about technology and development, and excited about what’s coming ahead? Well, perhaps this is the opportunity you've been waiting for!

SQLI Belux is part of the international SQLI Group. Being an SAP-preferred partner, we make sure that our clients get the best service possible on all fronts: both back-end and front-end. And that’s why we need you! 

Within SQLI, we are looking for people with a proven experience within SAP CRM knowledge. Our goal is to expand your know-how to the customer services area.

You act as a key player in the evolution and support of the SAP CRM application and its interfaces in the client’s system landscape; this includes:

• Service processes to manage contact center activities, complaints, disputes and B2B processes (leads, opportunities, contracts)
• Master data management (customers, products, ibases, ….)
• Fiori applications
• Interfaces to and from different Legacy Applications via SAP PI and SAP CPI and SAP Bdocs and Idocs. Good understanding of SAP MSL is required.
• Interfaces to and from other SAP systems. Experience with SAP BRIM is a plus.

You provide day-to-day excellence in Functional & Technical Application Support which entails:

• End to End responsibility for resolving assigned incidents/requests
• Diagnosing/Analysing issues and changes, design solutions
• Preparation of functional/technical specifications using technical expertise
• Customizing in SAP CRM

Major Accountabilities:

• Incident handling, problem and change management, including the unit-, integration- and regression testing of the solution. This also includes drawing up functional specifications for the offshore development team and customizing the SAP CRM application.
• Work with client’s Process Leads, client’s key users and other CRM members to operationally manage assigned change requests, bug fixes and small operational enhancements. Ensure fit with the existing solutions to achieve customer/user satisfaction, engagement/adoption by the business.
• Actively bring in best practices, out-of-the box thinking, insights and technology trends to help improve the SAP CRM application and level of service regarding the application.
• Proactively try to improve support, training, processes and communication regarding the SAP CRM application
• Actively participate in small or larger projects that involve changes to the SAP CRM application.

You will report to the Customer Relationship Management (CRM) Business Area Lead and will work closely with the Client’s Customer Service and Sales & Marketing Process Leads.

• University (Master) degree or equivalent experience
• Strong analytical skills to analyse functional requirements and translate these into functional specifications and technical implementations
• At least 7 years of experience in customizing and maintaining SAP CRM modules:
  • (Customizing) Experience with the CRM web UI (CRM 7.0)
  • SAP OData and Fiori Design experience
  • Strong Experience with the SAP CRM Sales, Service and Marketing module.
  • Middleware/Integration experience. Experience and technical skills for the integration of SAP CRM with other (SAP) systems and solutions via SAP PI and SAP CPI.
  • SAP BRF plus knowledge is an advantage
  • Understanding of ABAP and capable of debugging is required
  • Experience in integration with SAP ECC is a must.
• At least 5 years of experience in application maintenance.
• Experience of working in a railway context is considered a plus.
• Experience in ServiceNow and Jira is considered a plus.
• Strong communication skills and able to verbally communicate, read and write in Dutch, French and English
• Strength in building and reinforcing good governance, risk management and strong operational practices
• Enthusiastic team player able to work independently
• Strong analytical and problem-solving mind, knowing how to separate main issues from side-issues and getting them solved quickly
• Proactive entrepreneurial mindset, injecting new ideas and bringing them to life
• Leadership style and approach via Trust / Credibility / Result and Quality Oriented
• Communicates well and often to stakeholders providing insights and promoting good application & data usage
• Able to relate, influence and understand the stakeholders/business perspectives
• Able to come onsite to the Brussels office 2 days a week. No work permits or visas will be provided.